<p>I sent J&P an e-mail to complain about the roses they delivered to me, and they responded right away with an offer of replacements or a merchandise credit. I asked for replacements. I really don't want a credit for any J&P merchandise. Today they contacted me to say that they can only replace two of the roses: Raspberry Swirl and Tropical Sun. They have refunded $30.83 to my credit card for the other three roses, which are sold out.</p>
<p>It isn't a perfect solution, but I do appreciate their quick response and prompt action to resolve the matter, and I especially appreciate the refund instead of a merchandise credit.</p>
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| Thread Title | Last Reply | Replies |
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| Nice response! by sandnsea2 | Mar 23, 2012 10:35 PM | 1 |
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